FAQ - Coronavirus & Event Cancellations
Tickets For Troops Events & COVID-19
Tickets For Troops has been closely monitoring the situation regarding COVID-19 and we have been keeping close contact with all our donors regarding events continuing to go ahead.
This is a rapidly evolving situation and we will continue to regularly check Public Health England and World Health Organisation guidance.
Should there be any changes to the current status, we will take account of any recommendations from the relevant authorities, and implement all appropriate instructions accordingly.
Since lockdown has been brought into force as of 23rd March for 3 weeks all events are cancelled. Members will be offered refunds of their booking fee.
TFT Cancellation Policy
For each booking you make the fee you pay goes towards the running of the charity and is non-refundable except where an event has been cancelled. You should generally expect to receive your booking fee back within 3-5 working days and no later than 10 working days. Please be aware that this is a manual process for the TFT team and not an automatic one. We will do our best to ensure that these are issued in a timely manner.
Booking fees paid to landing pages, including but not restricted to: AXS, The Ticket Factory, Ticketmaster etc are usually non-refundable. Please see the terms set out by the ticket vendor for further information.
Is the event I’ve booked for still going ahead?
All events until 13th April are certianly cancelled under new lockdown measures.
Our team is usually handling 400-600 events in various stages at any one time so please help us out by checking the venue website to ensure your booking is still taking place before setting off. We will be doing our best to keep you informed via email and our social media channels but urge you to be proactive in the current climate.
Will the TFT Office be staying open?
The safety of our team is paramount, the office has closed and the TFT team will continue to operate remotely. This means we have closed the phone lines and all queries must come to us via email.
Please Take Care!
We will also use this opportunity to remind you to follow standard good hygiene practice such as:
- Cover your mouth and nose every time you cough or sneeze. Use a disposable tissue if possible and dispose of it in a bin.
- Wash your hands regularly with soap and water especially every time you cough or sneeze, or use an alcohol-based hand-sanitising product. Most of the bathrooms at the Hall have sensor-activated taps.
- Avoid touching your face with your hands.
- If you have a general cough/cold, avoid close contact with others such as hugging or shaking hands.
- Stay at home and follow lockdown rules.